{"id":33914,"date":"2021-05-13T20:12:00","date_gmt":"2021-05-13T18:12:00","guid":{"rendered":"https:\/\/scienceofthetime.net\/?p=3004"},"modified":"2021-08-17T13:42:32","modified_gmt":"2021-08-17T11:42:32","slug":"when-it-comes-to-emotional-intelligence-ai-cant-count-to-five-datadriveninvestor","status":"publish","type":"post","link":"https:\/\/scienceofthetime.com\/dlc\/2021\/05\/13\/when-it-comes-to-emotional-intelligence-ai-cant-count-to-five-datadriveninvestor\/","title":{"rendered":"WHEN IT COMES TO EMOTIONAL INTELLIGENCE, AI CAN&#8217;T COUNT TO FIVE | DATA DRIVEN INVESTOR"},"content":{"rendered":"\n<p>We all know the blessings that&nbsp;<a href=\"https:\/\/www.datadriveninvestor.com\/glossary\/artificial-intelligence\/\" rel=\"noreferrer noopener\" target=\"_blank\">AI<\/a>&nbsp;and its algorithms bring upon us. Spotting cancer cells somewhere inside your body: Leave it to AI. Making agriculture super productive: Leave it to AI. Fighting pollution: Leave it to AI. Making cities smooth and smart: Leave it to AI\u200a\u2014\u200athis time in its Big Brother version. Helping us drive safely: Leave it to AI. (When one autonomous car learns how to recognize and avoid a runaway shopping trolley, all other networked cars will learn the same immediately. So probably, by 2050, humans will be banned from driving.)<\/p>\n\n\n\n<p>Also, on the negative side AI excels. There has never been a \u2018tool\u2019 that manipulates us so intimately and as powerful. AI fuels the Perfect Manipulation Machine. As a consequence, Big Tech knows us better than we know ourselves. If you are sixteen and pregnant and not ready to tell your parents yet, Big Tech knows. If you are gay and in the closet, Big Tech knows. When you need a little black dress or Viagra, and anything in between, Big Tech knows and bombards you with customized advertisements. With the rise of the&nbsp;<a href=\"https:\/\/www.datadriveninvestor.com\/glossary\/internet-of-things\/\" rel=\"noreferrer noopener\" target=\"_blank\">Internet of Things<\/a>, Big Tech will also know what you grab from your fridge, at what moment\u200a\u2014\u200aprobably also in what mood. With the rise of the Internet of Things, Big Tech will also know when you are ignoring a traffic light. At Las Vegas casinos, face recognition machines register when you get tired and frustrated. Then someone comes up and offers you a free meal. In order to let you return refreshed &amp; ready to spend more. All of this together is called Surveillance Capitalism. We are equally empowered and castrated by the New Tech Gods we seemed to have created ourselves.<\/p>\n\n\n\n<p>I am fully impressed, of course. As we all are. And yet, in spite of their data-based magnificence, there isn\u2019t much emotional intelligence exerted by these New Gods. Actually, I am surprised by how stupid they can act.<\/p>\n\n\n\n<figure class=\"wp-block-gallery alignwide columns-2 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img decoding=\"async\" src=\"https:\/\/cdn-images-1.medium.com\/max\/1600\/1*cUyvfpOSpb8M_Ehzn2OmQg.jpeg\" alt=\"An aerial view of waves crashing against a shore.\" data-full-url=\"https:\/\/s.w.org\/images\/core\/5.8\/nature-above-01.jpg\" data-link=\"#\"\/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img decoding=\"async\" src=\"https:\/\/cdn-images-1.medium.com\/max\/1200\/1*1dUn4u6t8inonSFo_QgHWQ.jpeg\" alt=\"An aerial view of a field. A road runs through the upper right corner.\" data-full-url=\"https:\/\/s.w.org\/images\/core\/5.8\/nature-above-02.jpg\" data-link=\"#\"\/><\/figure><\/li><\/ul><\/figure>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Take online travel agencies: how&nbsp;stupid!<\/h4>\n\n\n\n<p>Take online travel agencies for example, the Bookings and Expedia\u2019s of this world. I am sixty and an experienced traveler. I have visited a decent amount of the world\u2019s leading city destinations. So now, like many my age, I want to taste second-tier cities. Not Berlin but Leipzig. Not Milan but Ferrara. Not Barcelona but Valencia. That\u2019s why I booked a hotel in Valencia and went there just before the pandemic. Since then, Booking sends me loads of invitations to book another time for: Valencia. In spite of their persistence, I never do. The algorithms miss the point. They miss the emotionally intelligence, to \u2018understand\u2019 that I don\u2019t want to go back to Valencia but would love to explore Leipzig and Ferrara. Other second-tier suggestions are welcome. But Booking doesn\u2019t give them to me. They just repeat their nagging focus on eternal Valencia. Their AI lacks emotional intelligence. AI can manipulate me stunningly effectively. Yet, AI can\u2019t imagine being in my shoes, assessing what my deeper desires are. Other humans often can, or at least have a clue. It\u2019s the departing point for emotional intelligence.<\/p>\n\n\n\n<p>Recently, I interviewed&nbsp;<a href=\"https:\/\/medium.com\/futurists-club-by-science-of-the-time\/interview-erich-steinbock-468bdc7c789f\" target=\"_blank\" rel=\"noreferrer noopener\">Erich Steinbock<\/a>, once the General Manager of New York\u2019s prestigious Carlyle Hotel and now an expert on emotional intelligence. His definition of the subject is: \u201cEmotional intelligence is the ability to read one\u2019s emotions and act accordingly in order to achieve one\u2019s goals. It is both about reading your own emotions and reading other people\u2019s emotions. It\u2019s equally about self-awareness and self-management and about social awareness and social skills.\u201d It\u2019s obvious that AI scores consistently low here. They can send hundreds of bleeps and messages, that hook with surgical precision into my neurological brain system\u200a\u2014\u200a\u2018you\u2019ve got mail\u2019, \u2018someone commented on your post\u2019, \u2018someone liked your pic\u2019. But they can\u2019t stand in my shoes. Probably because they don\u2019t wear any themselves.<\/p>\n\n\n\n<p>Is that a big deal? In a capitalist world: not at all, because the machines are as lucrative as they are manipulative. On a human level, though, it is a big deal. Because AI\u2019s hugely successful tactics to grab our attention and track us to sell stuff, are devoid of any empathy. It makes their surveillance soulless.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">AI doesn\u2019t know it can\u2019t recognize dolphins<\/h4>\n\n\n\n<p>AI\u2019s lack of emotional intelligence probably starts with its incapacity to recognize and acknowledge that there are things it doesn\u2019t know. AI doesn\u2019t know what it doesn\u2019t know. Humans know that they don\u2019t know everything. And, at least to some considerable extent, can accept it. AI can\u2019t. Suppose AI has learned to recognize cats and dogs from thousands and thousands of pictured examples. They then can identify them superbly quick. But then: Feed AI a dolphin! It not only won\u2019t recognize the animal, but will continue vomiting wrong answers over us\u200a\u2014\u200awith never hesitating confidence. It takes emotional intelligence (1) to throw your hands up (2) in the air (3) and realize that you simply don\u2019t know something (4) and that you might lack imagination (5). When it comes to human emotional intelligence, AI can\u2019t count to five.<\/p>\n\n\n\n<p>In a universe that only consists of cats and dogs, it\u2019s irrelevant that AI can\u2019t recognize dolphins. But there is much more between heaven and earth. Many humans intuitively \u2018feel\u2019 that. While AI doesn\u2019t have a clue. Which makes its manipulative powers extra dangerous\u200a\u2014\u200adue to the lack of empathy, humanity, and soul.<\/p>\n\n\n\n<p>Of course, AI doesn\u2019t recognize death panic either. Recently I read a novel by Judith O\u2019Reilly, \u2018Curse the Day\u2019. It\u2019s about a future dominated by AIs, more sophisticated than the contemporary ones. They give it a shot to behave with emotional intelligence and empathy. A driverless car goes out of control with maximal speed. In the car, North panics and begs for help from Syd, the virtual assistant who is driving. Syd \u2018understands\u2019 there is a problem:<\/p>\n\n\n\n<p>\u2018I regret to inform you that I am unable to complete this journey with due regard to the safety of the passengers and fellow road users. Please accept my apologies for the inconvenience. Be assured that all system faults have been reported and will be rectified at the first possible opportunity. Thank you for making this journey with me and enjoy the rest of your day.\u2019<\/p>\n\n\n\n<p>North reacts: \u2018Syd, we are going to die here. Do something.\u2019<\/p>\n\n\n\n<p>\u2018That would be unfortunate. Please, try to avoid fatalities. In the meanwhile, allow me to suggest some music for the road.\u201d<\/p>\n\n\n\n<p>So far about emotional AI in the future. Of course, this is \u2018just\u2019 a novel. But written with more imagination, thrill, and empathy than can be mined by all of the world\u2019s algorithms. A good novel asks questions. AI never does. It comes with \u201csolutions\u201d.<\/p>\n\n\n\n<figure class=\"wp-block-gallery alignwide columns-2 is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"614\" height=\"402\" src=\"https:\/\/scienceofthetime.com\/dlc\/wp-content\/uploads\/2021\/08\/image.jpeg\" alt=\"\" data-id=\"36212\" data-full-url=\"https:\/\/scienceofthetime.com\/dlc\/wp-content\/uploads\/2021\/08\/image.jpeg\" data-link=\"https:\/\/scienceofthetime.com\/dlc\/2021\/05\/13\/when-it-comes-to-emotional-intelligence-ai-cant-count-to-five-datadriveninvestor\/image-2\/\" class=\"wp-image-36212\" srcset=\"https:\/\/scienceofthetime.com\/dlc\/wp-content\/uploads\/2021\/08\/image.jpeg 614w, https:\/\/scienceofthetime.com\/dlc\/wp-content\/uploads\/2021\/08\/image-560x367.jpeg 560w, https:\/\/scienceofthetime.com\/dlc\/wp-content\/uploads\/2021\/08\/image-300x196.jpeg 300w\" sizes=\"(max-width:767px) 480px, 614px\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"605\" height=\"340\" src=\"https:\/\/scienceofthetime.com\/dlc\/wp-content\/uploads\/2021\/08\/image.jpg\" alt=\"\" data-id=\"36213\" data-full-url=\"https:\/\/scienceofthetime.com\/dlc\/wp-content\/uploads\/2021\/08\/image.jpg\" data-link=\"https:\/\/scienceofthetime.com\/dlc\/2021\/05\/13\/when-it-comes-to-emotional-intelligence-ai-cant-count-to-five-datadriveninvestor\/image-3\/\" class=\"wp-image-36213\" srcset=\"https:\/\/scienceofthetime.com\/dlc\/wp-content\/uploads\/2021\/08\/image.jpg 605w, https:\/\/scienceofthetime.com\/dlc\/wp-content\/uploads\/2021\/08\/image-560x315.jpg 560w, https:\/\/scienceofthetime.com\/dlc\/wp-content\/uploads\/2021\/08\/image-300x169.jpg 300w\" sizes=\"(max-width:767px) 480px, 605px\" \/><\/figure><\/li><\/ul><\/figure>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Emotional intelligence against intimidating fitness&nbsp;gyms<\/h4>\n\n\n\n<p>Ten years ago, drawing towards 50 years old, I concluded it was time for me to visit a gym. I invited a female friend, my age, to join me. Her answer was: \u2018I will. But first I have to lose&nbsp;<a href=\"https:\/\/www.datadriveninvestor.com\/glossary\/weight\/\" rel=\"noreferrer noopener\" target=\"_blank\">weight<\/a>&nbsp;\u2018. So far about the intimidating atmosphere a gym can have for those with less-than-perfect bodies.<\/p>\n\n\n\n<p>Some years later I actually went to the gym\u200a\u2014\u200amy friend still on her diet\u200a\u2014\u200aand employed Bob as my personal trainer. He is half my age, with a rather intimidating body, but a gentle mind and a decent dose of emotional intelligence. Bob owns the best gym in town. Olympian half-Gods train there as well, but I don\u2019t see much of them as we all work out behind loosely closed curtains. After one year, I was doing fine and showing progress. Halfway through one of the lessons, I had to go to the bathroom and passed through the spaces where the Olympians were training. Fully, fully intimated I returned. I asked Bob \u2018Why do you still train me, when you could be training them?\u2019 I confess it is a somewhat infantile question, but intimidation makes infantile. It was a vulnerable moment in our relationship. Bob approached it with a dose of emotional intelligence for which I am still grateful\u200a\u2014\u200aand loyal\u200a\u2014\u200ato him to this day. \u2018You show clear progress. But these guys are three decades younger than you. So yes, they perform at higher levels\u2019, he started, setting the record straight. Coming up with fully unrealistic pep talks would have felt like a lie, or at least as inauthentic. It would have been the opposite of emotional intelligence. Then Bob continued: \u2018But while I can help these guys go from 96 to 99% of their capacities, I can help you go from 45% to 80%\u2019. Relieved, I fully embraced the answer. Bob treated my vulnerability with emotional intelligence\u200a\u2014\u200aand appropriate honesty (which is an important ingredient of emotional intelligence).<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Then there is my financial advisor<\/h3>\n\n\n\n<p>I don\u2019t like financial advisors. My intuition tells me they are there for their banks, and not for me. In spite of the good coffee they are serving these days, they simply open their laptops and base their advises on software programs that are now online available to me as well. So, I kicked them out. Except for Jasper, by far my favorite one over the years. (Actually, the only one I like.) Jasper realizes that his unique selling point is not the software, but his human empathy. He phones his clients to tell them to stay calm while the market shows a severe dip\u200a\u2014\u200a\u2018do not sell now!\u2019. He warns them against acts of over-enthusiastic buying. We sometimes make fun about raising kids through puberty. He understands that \u2018a little bit of that human touch\u2019 is what the world, well his clients, needs now. I kept working with Jasper. He is emotionally intelligent.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">And then there is Joaquin, owner of my favorite hotel in Barcelona<\/h3>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\" style=\"grid-template-columns:67% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/scienceofthetime.com\/dlc\/wp-content\/uploads\/2021\/06\/Untitled-design-kopie.svg\" alt=\"\" class=\"wp-image-33963 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\">\n<p><a rel=\"noreferrer noopener\" href=\"https:\/\/medium.com\/futurists-club-by-science-of-the-time\/interview-joaquin-ausejo-asiain-3fdb4ff1cb18\" target=\"_blank\">Joaquin<\/a>&nbsp;runs the most fantastic boutique hotel in Barcelona, Alma Hotel. I interviewed him recently for my \u2018the future of hospitalities\u2019 series (&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/medium.com\/futurists-club-by-science-of-the-time\/interview-erich-steinbock-468bdc7c789f\" target=\"_blank\">Erich Steinbock<\/a>, the \u2018emotional intelligence\u2019 guy mentioned earlier, is also in it.)<\/p>\n<\/div><\/div>\n\n\n\n<p>Among other things, we talked about how challenging recruiting hotel staff can be these days. Millennials as employees can be pretty fickle and demanding, as I have learned from the whole series of interviews. So how do we recruit the right ones? Joaquin told me that for years he uses the same one-sentence recruitment message: \u2018We are looking for people who are dedicated and honest\u2019. That\u2019s all. It shows a sublime capacity to immediately go to the heart of the matter. It breathes the promise to empower staff to be themselves. And to trust them enough, not to check them by an overdose of rules. Many hotels these days use these overdoses. They call them highly regulating \u201cstandard operation procedures\u201d. They make staff robotic and \u2018industrial\u2019. Joaquin\u2019s recruiting approach is too clever and human for that. It is emotional intelligence in action.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">A new cultural&nbsp;fight<\/h3>\n\n\n\n<p>AI is conquering the world, Emotion-less. It will not understand, acknowledge, or respect that our human world, lying beyond their algorithmic models, thrives on emotional intelligence. We have to protect our human world. There is a new cultural fight coming on. It will define the quality of life in the 21 stcentury.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p><em>Originally published at&nbsp;<\/em><a href=\"https:\/\/www.datadriveninvestor.com\/2021\/05\/11\/when-it-comes-to-emotional-intelligence-ai-cant-count-to-five\/\" rel=\"noreferrer noopener\" target=\"_blank\"><em>https:\/\/www.datadriveninvestor.com<\/em><\/a><em>&nbsp;on May 11, 2021.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We all know the blessings that&nbsp;AI&nbsp;and its algorithms bring upon us. Spotting cancer cells somewhere inside your body: Leave it to AI. Making agriculture super productive:<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":2,"featured_media":36215,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1225,879,1290,510,113,35],"tags":[154,1035,490,1013,1222,1033,1024,1019,1223,1016,847,1018,1017,863,145,1031,506,1014,1025,1053,1026,1011,1012,1037,1010,792,1036,1028,1030],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.5 (Yoast SEO v20.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>WHEN IT COMES TO EMOTIONAL INTELLIGENCE, AI CAN&#039;T COUNT TO FIVE | DATA DRIVEN INVESTOR - Downloadable Content (DLC)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/scienceofthetime.com\/dlc\/2021\/05\/13\/when-it-comes-to-emotional-intelligence-ai-cant-count-to-five-datadriveninvestor\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"WHEN IT COMES TO EMOTIONAL INTELLIGENCE, AI CAN&#039;T COUNT TO FIVE | DATA DRIVEN INVESTOR\" \/>\n<meta property=\"og:description\" content=\"We all know the blessings that&nbsp;AI&nbsp;and its algorithms bring upon us. 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Spotting cancer cells somewhere inside your body: Leave it to AI. 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