When AI says “How may I help you?”

WHAT IT IS?

Annette is an AI-powered virtual hotel agent that can answer up to 60% of the calls now being handled by front desk staff, simultaneously improving hotel profitability while providing enhanced guest service.  Annette represents a creative and effective way for hotels to address post-pandemic staffing challenges, and to reduce fixed payroll expense.

Artificial Intelligent can be integrated with many operations of a hotel

WHY IT´S COOL?

  • AI can help reduce the workload of front desk staff and let them focus on the guests physically present in the hotel.
  • Annette’s warm, human, and friendly AI-powered voice assistance creates an engaging, on-brand experience for the hotel guests.
  • Hotels can personalize it by using their own voice talent. For example, they can use Catalan voice talent for hotels in Barcelona.
  • AI can help the guests with booking a room and reservation at a restaurant.
  • It can understand and speak multiple languages.
  • It can answer over 100 FAQs, chosen by the hotel.
Things AI can do without human assistance

WHY IT HAS FUTURE GROWTH POTENTIAL?

Automation has always improved the efficiency in any industry, by integrating AI with it’s traditional operation hotels can be future ready.

Another cool feature of implementing AI in the system is when guests call Annette with questions about the hotel, it anonymously stores the caller information and collates the questions for hotel’s management, providing an instant and 100% accurate picture of why guests are contacting the hotel. This reliable source of information allows management to improve internal and external communication and enables hotel staff to answer these questions before the guest needs to ask them.

https://www.hospitalitynet.org/news/4112053.html: When AI says “How may I help you?” https://traveloutlook.com/annette/: When AI says “How may I help you?”
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  1. How cool is this "Seed"?

    Does it have future growth potential?

    Hi Ankush! This is where the future is going on.
    It is impossible avoid thinking of this type of technology is going to replace human labour, however, is an opportunity to focus human work-time in something more creative or specialized
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  2. Hi Ankush!
    Is it a great-idea virtual bot-agent? Fully agree. I got the purpose.
    I hope I have a chance to work with to see how intelligent they are. But so far, I don’t have many nice experience to contact to them- the bots, example: the call-center bot of cellular network in Vietnam, AVA chat bot of Airasia( especially when you were received the message that they did cancel your flight). Thanks for your great hunt!
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  3. How cool is this "Seed"?

    Does it have future growth potential?

    Hey Ankush,
    It is increasingly seen, robots are a great support tool to solve specifics problems behind the scenes. However, I still think that human contact is essential to give meaning to the concept of hospitality.
    Nice post!
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  4. How cool is this "Seed"?

    Does it have future growth potential?

    For sure, the future, Ankush. for better or for worse? You blog point direction very substantial subject. But it falls a bit flat. I can’t properly assess how fresh & Coool & distinctively next step this is. And I agree with Sen, that bots are horrible. Let’s discuss in class. thanks, Carl
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