The Digital Concierge Welcome Wall

WHAT IT IS?

Hotel X Toronto recently announced that it now offers guests access to a virtual concierge. The Proto Epic is a life-size holographic communications platform that lets viewers see, hear, and interact with others who are literally “beamed in” from anywhere in the world, either live or pre-recorded. This technological innovation delivers a real-life, real-size, real-time, virtual concierge to answer any question a guest may have.

The holographic Virtual Concierge platform offers a real digital solution with a more human approach to engaging guests 24/7, it’s as if they were really in the lobby having a two-way conversation with a real person, providing relevant, interactive content and communications to enhance their stay.

WHY IT´S COOL?

  • It offers instant,personalized information without waiting in line
  • It transforms a traditional lobby into a dynamic, interactive space.
  • It reflects a blend of hospitality and innovation,where guests can connect with technology un a fun,engaging way

WHY IT HAS FUTURE GROWTH POTENTIAL?

Hotels worldwide are moving towards smart, contactless,and personalized experiences.Virtual concierges reduce staff workload, improve efficiency,and deliver real-time service tailored to guest profiles.As AI ,holograms, and interactive displays evolve,such concierges will become smarter and more predictive.They will be able to suggest dinner before a guest asks,or recommend attractions based on past preferences.

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  1. For me, this holographic concierge is more than a flashy gadget — it actually feels like a fresh layer of hospitality. I like how it mixes the presence of a “real” person with the efficiency of tech, so guests get attention without the hassle of waiting. What I find coolest is that it doesn’t just impress, it really has potential to make the lobby feel alive — more like a space to connect and interact than just a place to pass through.
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  2. How cool is this "Seed"?

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    This is ‘humanizing AI’ Touch Point. AI can be smooth and helpful. But often it becomes a bit creepy. Therefore this touch Point is okay. Thanks. Carl
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  3. loved it, tech with a human touch.
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  4. How cool is this "Seed"?

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    It is a way to give a customer either a easy and quick solution or if it is programmed poorly, can make the interaction redundant and problematic! still near in the future the AI will take most of the simple cx service jobs
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  5. How cool is this "Seed"?

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    This is exactly the future—tech like this adds depth, visuals, and smarter info that truly elevate and differentiate the guest experience.
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  6. How cool is this "Seed"?

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    Hi George, your vision of the balance you propose between digital convenience and human touch stood out.
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  7. A life-size holographic concierge is such a futuristic way to help guests
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  8. The Digital Concierge Welcome Wall is a fantastic innovation that will definitely elevate the guest experience in its early stages. At the same time, it’s important for us in hospitality to ensure that while technology grows, it complements rather than replaces traditional guest-facing roles, keeping the human touch alive.
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