The Mood Toggle: “Personalizing the First 90 Seconds”

WHAT IT IS?

After long flights or busy travel days, guests arrive at the hotel with very different moods. Some just want silence and rest, others are excited to socialize and discover. What if the hotel could adapt the arrival to this first emotional signal? A simple Moodle Toggle (on the app or at the self check-in kiosk) lets guests choose: Quiet or Social. From the very first 90 seconds, the stay feels more personal.

WHY IT´S COOL?

• Because it listens to the guest. I’ve personally experience both situations: once I arrived exhausted after a long flight and wished for a fast, silent check-in; other times I was curious and wanted to chat and get recommendations.
• It avoids awkward interactions when guests are tired or stressed
• It is low-cost and easy to implement with existing apps/kiosks
• It makes staff look more attentive and empathetic without extra effort

WHY IT HAS FUTURE GROWTH POTENTIAL?

Personalization is one of the stongest trends in hospitality. Hotels already customize pillows, food , or room temperature – so why not the arrival experience?

Whit a Mood Toggle, hotels could expand into:

• A family Mode that suggests kid-friendly services
• Linking the mood to in- room welcome (lights, music, amenities)
• Saving preferences for the next visit to build loyalty

People remember how things start, If a hotel respects how I feel at door, I’m more likely to feel at home and return. This touchpoint is tiny, but it has the power to transform the guest’s first impression into an emotional connection.