AMELIA, YOUR DIGITAL COLLEAGUE

WHAT IT IS?

Have you imagined working with a digital colleague? Now it’s possible. IPsoft Inc, a New York-based technology company has launched an AI-based digital agent called Amelia. In what IPsoft Inc calls the first marketplace for digital workers, any business can interview and hire a digital employee pre-trained as an IT service desk engineer, HR, or Customer Service. This digital employee can handle up to 1,000 inquiries per month, both independently and in collaboration with human co-workers. Amelia’s cognitive intelligence allows her to continuously learn from every interaction, that makes her language more natural every time.   

WHY IT’S COOL?

We’ve been always looking for ways to make our jobs more meaningful and enjoyable. Technologies as AI can help employees handle tedious and highly repeatable tasks, allowing individuals to reserve their working hours for more critical and creative duties, improving productivity in a certain way that working hours could be even reduced.

“AI will be able to improve productivity to the point where working hours can be feasibly reduced for any business.” 

Jonathan Crane, Chief Operating Officer at IPsoft

It can cause a high improvement in life quality and people already seems to be used with this idea. Survey conduct by V1 shows that 40% of workers would be happy for any part of their job to be automated and Advanced report shows that 77% would be happy working alongside robotic technology if meant fewer manual processes. 

WHY IT HAS FUTURE GROWTH POTENTIAL?

The use of AI seems to grow in the labor market. The World Economic Forum predicted by 2025 humans will make up only 48 percent of the workforce, with digital workers accounting for 52 percent.

We can also see AI technologies evolving and with growth potential to be used in several sectors. This year, the START labs, an independent branch of Samsung, has unveiled NEON, a computationally virtual being that looks and behaves like a real human, with the ability to show emotions and intelligence. Using a new technology named CORE R3, Samsung has created artificial humans able to react and respond in real-time. 

References:

(2020) Ipsoft website: https://www.ipsoft.com/amelia/

Bown, J., (2020) With humans vulnerable: How about a digital helper?. Retrieved from: https://www.bbc.com/news/business-52290562?utm_content=128908224&utm_medium=social&utm_source=facebook&hss_channel=fbp-168033563242053#share-tools

Castellanos, S., (2020) Guardian Life, Priceline Step Up Pace of Digital Initiatives. Retrieved from: https://www.wsj.com/articles/guardian-life-priceline-step-up-pace-of-digital-initiatives-11589275802?utm_content=129458642&utm_medium=social&utm_source=facebook&hss_channel=fbp-168033563242053

(2018). Behind Every AI Strategy Is A Data Strategy. Retrieved from: https://www.forbes.com/sites/insights-delltechnologies/2018/12/04/behind-every-ai-strategy-is-a-data-strategy/#37cece6a1d4c

Crane, J., (2020). How AI in the Workplace Could Shorten Your Workweek. Retrieved from: https://www.hrtechnologist.com/articles/ai-in-hr/how-ai-in-the-workplace-could-shorten-your-workweek/?utm_campaign=rss_subscribers&utm_content=129032466&utm_medium=social&utm_source=facebook&hss_channel=fbp-168033563242053

Azzarello, N. (2020). NEON artificial humans at CES behave, converse, and sympathize just like real people. Retrieved from: https://www.designboom.com/technology/neon-artificial-human-ces-01-08-2020/