Science of the Time
  • Home
  • About Us
  • Futurists Club
  • Cool Hunt
  • Services
  • Contact

Home

Share

About Us

Share

Services

Share

Insights

Share

Contact

Share
0
0
0
266
Science of the Time
Science of the Time Science of the Time
  • Home
  • About Us
  • Futurists Club
  • Cool Hunt
  • Services
  • Contact
  • Emotional Intelligence (empathy)
  • TECHNOLOGY

ROBOTS: SLOWLY INCREASING THEIR EMOTIONAL INTELLIGENCE

  • February 15, 2022
  • Giuseppe Petrone
Total
0
Shares
0
0
0
0
0
0
0
0
0

WHAT IT IS?

Robots in the hospitality industry? Now, at the rapid pace at which technology is changing, this is becoming a reality. Hotels across the globe have started experimenting with using robots. Introducing ‘Rob’ the bartender and ‘Lovot’ the puppet, who service you a leisure locations.

‘Rob’ the humanoid bartender works on an MSC cruise ship. He interacts with guests, serves personalized cocktails, and gives you a souvenir glass to take anywhere with you. (A smart way to advertise!) ‘Lovot’ is artificial intelligence in the form of a puppet, complete with a wardrobe of clothes for every occasion. It is capable of creating an emotional bond with the guest. Company ‘Groove X’ created Lovot with a specific technology called Emotional Robotics. It is programmed to scan the feelings of the people around and respond with manifestations of joy or comfort. Lovot can be found at the Hotel New Otani, with its ancient garden in the Ginza district, Tokyo, Japan.

Lovot

WHY IT´S COOL?

Both Rob and Lovot have the potential to improve the guest experience. At the same time they can save human employees time. For instance, Lovot allows guests to have a fast check-in experience with limited contact with others as they desire. Instead of giving a tip, these both Rob and Lovot are content with a tweet or a social media post.

WHY IT HAS FUTURE GROWTH POTENTIAL?

Robots undoubtedly improve efficiency, save expenses and thereby increase revenues for hotels et cetera. They also can be very useful in pandemic situations to maintain social distance. And they can create some social media advertising by inviting guests to take a picture of them or offering them gadgets as souvenirs. Robots radiate emotional intelligence when they ensure that a guest’s personal needs are taken care of. They will increasingly be able to enhance the guest’s experience. Right now though, they are not able to replace the human touch. For a great experience robots still need the guiding hands of humans. There are lots of human tasks that robots cannot mimic. Right now, the real purpose of robo-tech is to free up staff for ‘mechanic’ duties, saving staff’s time and hotel’s money.

As said, right now robots themselves can show emotional intelligence only to a certain degree. The more they learn to cater to each personalized guest’s wishes, the more emotionally intelligent they will function. Right now, most robots relieve staff from their functional tasks, this way empowering staff to improve their emotional intelligent approach towards guests.

For further information about Lovot and Rob please visit:

https://www.newotani.co.jp/tokyo/stay/plan/lovot/

Video of Rob the humanoid bartender:

Video of Lovot the puppet:

Rate & Review Cancel reply

Social login is a form of single sign-on using existing information from your social networking service such as Facebook, TikTok or Google, to sign into our website instead of creating a new login account specifically for our website.

Use your preferred Social Login network or LOGIN to Comment, Rate and Review.

Continue with Facebook
Continue with Google
Continue with Twitter
Continue with Microsoft
Continue with LinkedIn
Thanks for submitting your comment!
Average User Rating:
2.3
3votes
5
0%
4
0%
3
67%
2
0%
1
0%
0
33%

Support Us

We have an ad-free website, a load of content, and an infinite amount of love for everyone who supports Science of the Time.

So be a boss and join the Science of the Time Fanclub. Choose the 5,- euro per month option, the 50,- euro per year option or enter an amount yourself that you would like to pay to support us (Pay What You Want).

We have an ad-free website, a load of content, and an infinite amount of love for everyone who supports Science of the Time. So be a boss and join the Science of the Time Fanclub. Choose the 5,- euro per month option, the 50,- euro per year option or enter an amount yourself that you would like to pay to support us (Pay What You Want).
FANCLUB PAY-WHAT-YOU-WANT (ONE-TIME FEE)
€
FANCLUB (MONTHLY)
Monthly Payment € 5,00
First Monthly Payment: € 5,00
FANCLUB (YEARLY)
Yearly Payment € 50,00
First Yearly Payment: € 50,00
    Showing 3 reviews
  1. Rahim Ennassiri February 22, 2022, 04:12

    How cool is this "Seed"?

    Does it have future growth potential?

    I think the concept of AI, using EQ to train these robots to have emotions is just the beginning of something that definitely has growth potential! I don’t think Rob and Lovot are the kind of robots I want to buy, more like toys (not so cool for me) The tech has to advance more for me to potentially buy one that can useful to me.
    0

    0

    You have already voted!

    Log in to Reply
  2. Aya Mheidly February 23, 2022, 11:12

    Technology is on the rise! not only are they adorable but they’re also very helpful. Emotional intelligence is key especially in the hospitality industry and as said in the blog: ” The more they learn to cater to each personalized guest’s wishes, the more emotionally intelligent they will function.” this is very important. I can see a growth in this project.
    0

    0

    You have already voted!

    Log in to Reply
  3. sherrelies isabella February 25, 2022, 12:19

    How cool is this "Seed"?

    Does it have future growth potential?

    I have mixed feelings about these robots, maybe the Lovot ones I think it’s a bit weird. Yet it is a good initiative to lower the interaction between people since some prefer not to interact with others so I guess it depends on the person.
    0

    0

    You have already voted!

    Log in to Reply

300+ Clients

Find out why hundreds of brands and companies swear by Science of the Time as their trusted global business partner.

Science of the Time
  • Payments Terms
  • Return Policy
  • Privacy Policy

Input your search keywords and press Enter.