“Velma” E-Concierge: Effortless Hotel Stays

What Is It?

When you visit a hotel’s website, you’re likely to encounter a virtual assistant that’s becoming increasingly essential. One standout in this space is Velma, developed by Quicktext. Velma isn’t just any chatbot; she’s an AI-powered E-concierge that goes beyond the usual chatbot experience by offering validated, up-to-date information.

Unlike generic chatbots, Velma uses structured data to provide accurate, personalized service. Whether you’re asking about booking details, restaurant hours, or EV parking availability, Velma has the answers. She can even help you plan ahead—imagine knowing exactly when room service ends if you’re arriving late and hungry.

Velma’s capabilities extend far beyond simple queries. She’s designed to collect and cross-check data, ensuring that the information you receive is relevant to your specific needs. Whether you’re flying in and need a late check-in or driving and require EV charging, Velma’s got you covered. Plus, she’s available 24/7, so your peace of mind is guaranteed.

Why Is It Cool?

E-concierge bridges the gap between hotels and guests, creating a smooth, efficient experience that boosts customer satisfaction and loyalty. Here’s why it’s a game-changer:

• Tailored Responses: Velma doesn’t just give cookie-cutter answers. She personalizes her responses based on your unique situation—whether you need parking, late check-out, or a room upgrade, she’s got it covered.
• 24/7 Availability: No more waiting for front desk assistance. Velma is always online, ready to help, ensuring that your needs are met at any hour.
• Upgrades and Offers: Hotels can use Velma to send personalized promotions, like offering a suite upgrade on your last night, similar to how airlines upsell premium seats. It’s a win-win for both the hotel and the guest.
• Streamlined Experience: By harmonizing online and offline interactions, Velma ensures that every part of your stay—from booking to checkout—is seamless.

Why Does It Have Future Growth Potential?

Chatbots like Velma are still relatively new, but they’re rapidly evolving. With advancements in machine learning and AI, these platforms are becoming more intuitive and sophisticated. As hotels continue to invest in these technologies, consumer behavior will adapt. Guests will become more confident and savvy in using E-concierge services, expecting seamless integration of online and offline experiences. This shift will not only enhance customer satisfaction but also open new avenues for hotels to boost revenue through targeted offers and personalized services. The future of hotel stays is here, and it’s all about making your experience as effortless as possible.

Author: Guy Paillard
Editor: Andrés Felipe Velasco (Colombia)

Resourced links

Velma Quicktext Editorial:

 https://www.quicktext.im/blog/why-most-chatbot-initiatives-from-hotel-groups-fail-and-how-to-change-that

Quicktext Solution:

 https://www.quicktext.im/products-solutions/

Velma Hotel Example:

 https://www.relaisrioneponte.com/en/

Chatbot Future Market Insight: https://www.futuremarketinsights.com/reports/chatbot-market?utm_source=adwords&utm_medium=ppc&utm_source=adwords&utm_medium=ppc&id=5&gclid=CjwKCAjwgsqoBhBNEiwAwe5w05e3yoxQMWeqvV2BuijJWOFKs9M_aJaNwYfhHweuxBRmOf_KL1Ji2BoCOP4QAvD_BwE