Touch Points
54 posts
Sensory Hospitality: When Scent Becomes the Ultimate Touchpoint
What Is It? Hospitality doesn’t always need futuristic technology to create unforgettable experiences. Sometimes, the most powerful innovations are grounded in something as simple as scent. The Westin Tokyo, part…
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Hospitality Touchpoints: How One Mint Creates an Unforgettable Guest Experience
What Is It? Hospitality is full of touchpoints—small, intentional moments where guests interact with a brand in ways that shape lasting memories. Some touchpoints are expected, like the menu or…
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Natipa Santa Teresa: Where Sustainability Meets Luxury on Costa Rica’s Pacific Coast
What Is It? On the Pacific coast of Costa Rica lies Santa Teresa, a vibrant beach town where sustainability meets luxury. Known for its laid-back atmosphere, world-class surfing, and breathtaking…
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How Reusable Cups Are Making Luxury Hotels More Sustainable
What Is It? Luxury hotels are often associated with exclusive amenities, premium packaging, and single-use products. However, Hotel Pontiana Thalasso 5* in Oropesa del Mar, Spain, takes a different approach.…
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Become a Godparent to a Tree in Mallorca: A Unique and Sustainable Experience
What Is It? Have you ever thought about becoming a godparent to a tree? No? Well, let me tell you—as a godmother myself, it is an enriching experience that makes…
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Floating Cinemas: The Next Big Trend in Experiential Entertainment
What Is It? Floating cinemas are open-air movie experiences on water. Guests watch films from small boats, floating platforms, or inflatable rafts. Instead of sitting in a dark theater with…
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The Jeddah Airport Aquarium: Where Travel Meets the Ocean
What Is It? The Jeddah Airport Aquarium is located inside King Abdulaziz International Airport (KAIA) in Jeddah, Saudi Arabia. It sits within the new passenger terminal, making it one of…
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Celebrating the Dive: How Small Rituals Create Big Loyalty
What Is It? When visiting Blue Water Dive Resort in Hurghada, Egypt, most guests expect crystal-clear water, coral reefs, and marine life. What many do not expect is a ritual…
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Marriott Moments: When Guests Become the Influencers
What Is It? Marriott Bonvoy, the global loyalty program of Marriott International, launched a TikTok travel challenge inviting guests to share short videos of their stays using the hashtag #MarriottBonvoyMoments.…
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How @hotel Turns Travel Inspiration Into Instant Bookings
What Is It? @hotel (formerly TripScout) is a travel booking platform built for the social media generation. Founded by Konrad Waliszewski and Andy Acs, TripScout rebranded as @hotel to bring…
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