Touch Points
48 posts
The Jeddah Airport Aquarium: Where Travel Meets the Ocean
What Is It? The Jeddah Airport Aquarium is located inside King Abdulaziz International Airport (KAIA) in Jeddah, Saudi Arabia. It sits within the new passenger terminal, making it one of…
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Celebrating the Dive: How Small Rituals Create Big Loyalty
What Is It? When visiting Blue Water Dive Resort in Hurghada, Egypt, most guests expect crystal-clear water, coral reefs, and marine life. What many do not expect is a ritual…
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Marriott Moments: When Guests Become the Influencers
What Is It? Marriott Bonvoy, the global loyalty program of Marriott International, launched a TikTok travel challenge inviting guests to share short videos of their stays using the hashtag #MarriottBonvoyMoments.…
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How @hotel Turns Travel Inspiration Into Instant Bookings
What Is It? @hotel (formerly TripScout) is a travel booking platform built for the social media generation. Founded by Konrad Waliszewski and Andy Acs, TripScout rebranded as @hotel to bring…
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From Scroll to Stay: How TikTok Go Helps Hotels Shine
What Is It? In August 2025, TikTok launched its new affiliate program called TikTok Go in partnership with Booking.com. The idea is simple but powerful: creators with at least 1,000…
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Meet Sena Z.: The AI Travel Influencer Reimagining Hospitality
What Is It? In 2024, Cenizaro Hotels & Resorts and BRACAI launched Sena Zaro, a digital travel ambassador without a passport, yet with a full backstory and presence across Instagram…
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Meet Your New Green Best Friend: Kimpton’s Plant Pals Program
What Is It? Imagine checking into a hotel and finding a small potted plant waiting for you, complete with its own name tag; something like Snake Gyllenhaal or Leaf Order.…
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The Mirror That Heals: Emotional Rituals in Hospitality
Mirror Ritual is an interactive installation developed at Monash University in 2020 by Nina Rajcic and Jon McCormack. It combines AI and machine learning to read your facial expression and…
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Captured Atmospheres: The Strange & Poetic Art of Bottled Air
What Is It? Imagine holding a bottle of “Venetian Canal Mist” or “Lake Como Dawn,” a little vessel that seems to carry a memory instead of a fragrance. Bottled air…
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Self-Parking Slippers at ProPILOT Park Ryokan: Where Tradition Meets Automation
What Is It? At the ProPILOT Park Ryokan in Hakone, Japan, Nissan transformed traditional hospitality with a touch of automation. Guests encounter not only tatami mats and sliding doors but…
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